Frequently Asked Questions

InvoiceHarbour Cloud is invoicing and business-administration software for freelancers, sole traders, consultants and small businesses. It helps you organise customer records, invoice records, service items, due dates and payment notes in one structured workspace.

InvoiceHarbour Cloud is independently owned and operated by Aisha as a sole trader in the United Kingdom.

No. It is an independent sole trader business based in the United Kingdom, not a limited company or corporation.

No. InvoiceHarbour Cloud supplies software for organising invoices and business records. It is not an accountancy practice, tax adviser, bookkeeping service, payroll provider or bank.

No. The software organises information you enter. It does not provide accounting advice, tax advice or any regulated financial service.

No. It does not hold funds, take payments from your customers or provide bank accounts. Payment notes inside the software are records you maintain yourself.

Freelancers, independent consultants, tradespeople, designers, developers, coaches, small agencies and local service businesses that issue invoices regularly.

No. Every listed package is a one-time purchase. There is no subscription and no recurring billing.

Yes. Each package is paid for once in GBP through Stripe's secure embedded payment interface on this website.

No. Packages do not renew automatically, monthly or annually. Nothing is charged again unless you choose to buy something else.

Stripe confirms the payment, the confirmation page verifies it directly with Stripe, the selected package is reviewed, and digital access or setup information is sent to the email address entered at checkout.

By email to the address entered during checkout. Access details are issued after the payment has been confirmed and the package reviewed; accounts are not created automatically at the moment of payment.

Choose according to how many people need access, how many customers you bill and roughly how many invoices you issue. If you are unsure, contact us with those numbers and the closest fit will be suggested.

One user with Invoice Starter and Freelancer Invoice Workspace, three with Professional Invoice Workspace, five with Business Billing Hub, eight with Advanced Invoice Operations and fifteen with the Complete InvoiceHarbour Suite.

A single stored customer containing the customer name, business name, contact details, billing information and any notes you add.

A stored invoice entry with its own reference, issue date, due date, linked customer, line items, notes and status.

No. Archived invoice records are kept for history and do not count towards the active invoice-record limit.

Yes. Every invoice record is linked to a customer record so the full invoice history for a customer can be viewed in one place.

Yes. Reusable invoice structures are included from the entry package upwards, with additional template options in the larger packages.

Yes. The service and item library stores service names, descriptions, categories and your usual amounts so details stay consistent.

The software organises and prepares invoice records. Sending, printing or emailing an invoice to your customer remains your responsibility unless your package and setup information state otherwise.

No. Due-date tracking shows which records are approaching or past their date. InvoiceHarbour Cloud does not chase, collect or recover payment on your behalf.

Yes. Payment notes support statuses such as paid, partially paid and pending, along with payment references and private notes.

Yes. Records can be searched and filtered by customer, invoice number, status, due date, category or free text.

Summaries are included from the mid packages upwards and export options are included in the larger packages. Summaries are organisational outputs, not statutory accounts.

You can record VAT information you enter yourself. The software does not calculate your VAT liability, submit VAT returns or replace advice from a qualified accountant.

Yes. Additional users beyond your package limit can be discussed and may require a separate quotation.

Yes. Contact us with your current package and what you now need, and the difference in price and what is involved will be confirmed in writing.

Custom configuration, development work or functionality outside a listed package can be discussed and quoted separately.

Refund requests are handled under the Refund Policy and your statutory rights as a UK consumer. Contact us with your order reference and the reason for the request.

Information you enter is treated as confidential and handled in line with the Privacy Policy. Complete payment-card details never reach this website; they are handled entirely by Stripe.

Email contact@invoiceharbour.co.uk or call +44 7848 161993. Enquiries are normally reviewed within one business day.