Legal
Software Access Policy
This policy sets out how access to purchased packages is provided, and what to expect after payment.
Digital delivery
InvoiceHarbour Cloud packages are supplied digitally. There is no physical product and no shipping.
After payment has been confirmed and verified, the package purchased is reviewed and the relevant digital access or setup information is sent to the email address entered during checkout.
Delivery timeframe
Access or setup information is normally sent within one business day of payment confirmation. Where a package includes setup assistance or onboarding, the initial contact is made within the same timeframe and the setup itself is scheduled with you.
Accounts are not created automatically at the moment of payment.
Permitted users
Each package permits a stated number of users. Access must not be shared beyond that number.
Additional users can be requested at any time and may require a separate quotation.
Capacity limits
Each package states a maximum number of customer records and invoice records and, where relevant, saved service items. Archived invoice records do not count towards the active record limit.
If you consistently exceed the capacity of your package, contact us and we will explain the options available.
Support
Support is provided by email at the level included with your package. Standard email support is normally answered within one to two business days; priority support is normally answered within one business day.
Support covers use of the delivered software and its included features. It does not include accounting, bookkeeping, tax advice, debt collection or custom development.
Changes to delivered software
Software and templates may be updated to correct faults or improve usability. Where an update changes how a feature works, guidance is provided with the update.
If access does not arrive
Check your spam or promotions folder first. If the information has still not arrived, email contact@invoiceharbour.co.uk with your order reference and it will be resent.
Suspension of access
Access may be suspended where the Acceptable Use Policy is breached, where a payment is reversed, or where required by law. Where practical, notice is given first.
Contact
Questions about this document can be sent to contact@invoiceharbour.co.uk or posted to 307 Plumstead High, SE18 1JX, United Kingdom.
InvoiceHarbour Cloud is independently owned and operated by Aisha as a sole trader in the United Kingdom. This document is provided for transparency and does not constitute legal advice. It has not been reviewed or approved by a solicitor. Nothing in this document removes or limits your statutory rights as a consumer in the United Kingdom.
Ready to bring more structure to your invoicing?
Compare the six InvoiceHarbour Cloud packages and choose the record capacity, workflow features and setup support that match how you invoice.